Okay, so this has been awhile since I posted one of my infamous rants. I remember when I used to do this every other day almost. In general, I'm just really pissed right now and every little thing ticks me off.
First of all, today was "Right Now" day. Which means we were using a new ticketing system at work.
I don't know about you, but why the fuck would you want to fix something when it's not broke in the first place? Yeah, that was what I was thinking.
Our old ticketing system is perfectly fine. It has it's ups and downs, but overall, it's quite well and works perfectly for what it should do.
No, these IDIOTS at corporate say we gotta use this new version that is "stream-lined."
BullshitIt's laggy for one. Glitches run rampant. It's not that great for the customers either.
The response tab (The one that gives a response to the customer) lags. I.E. When you type, the computer has to catch up.
Plus a million other reasons why the thing is one of the most horrible programs I've ever laid eyes on. And this is including STEAM. If any of you know what that is, you know how HORRIBLE this program is then.
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Then come to find out, I got passed up for Tier 2 promotion AGAIN.
Get this, the reason? Yeah, it's because Cremin (The Tier 2 Supervisor) wasn't impressed by my interview.
Oh, I'm so sorry you bastard. I didn't know how to answer retarded questions.
He asked a ton of questions, and some of them made no sense.
One was "How many of your tickets
are voice lights?" which makes no sense. I believe he WANTED to ask "How many of your tickets
end in voice lights?" which is to say how many tickets do I solve? That makes more sense than the first one.
One of his other questions I answered to the best of my ability as well. It was "What do you think is your greatest weakness?"
Now, seeing as Tier 1is graded on their AHT (Average Handle Time) I assumed it was the following weakness. Now my AHT is 8 minutes flat, and it is required to be 14. So I am easily beating that and I am one of the best agents on the floor.
My weakness, or so I thought, was "Sometimes I explain things in too much description and eat up time on some of my calls, thus increasing my AHT when it doesn't need to be."
He looked at me like I was blue, and asked "THAT'S your weakness?"
His reply took me off guard, not expecting this I stuttered for a few seconds, wondering what he really wanted me to answer with and I muttered out the reply "I assume
another weakness is that I talk too fast at times."
I'm going to talk to him tomorrow to explain why I didn't do so hot on the interview but I have to do it carefully. I can't really go up to him and say something similar to "Oh, I didn't do so well on your interview because you're a FUCKING IDIOT."
Which would be true, but nonetheless. Corporate world is a kiss-my-ass-and-I-will-promote-you world. Sucks, but it is the truth.
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Adding on to the already large rant I've got going here I am really fed up with life in general. All I want to do is to be able to be with Michelle, but it almost seems like every little thing wants the opposite and it's really pissing me off. I just wish I could beat the shit out of any obstacle between me and that goal. I know this isn't possible but I wish it were, I'd easily beat enough to make my knuckles crack and bleed. That's how pissed I am at life.
-Apartments are a pain and are pricey, so that's one major annoyance there.
-I've still got to tell my parents that I'm fucking engaged, and I know that when I do neither of them will be as supportive as I want them to be. They will be eventually, but they will bring up such topics as "You're not mature enough," or "You're too young." I really don't want to hear that shit.
-Michelle's dad also hates me. Well he doesn't
really but he doesn't like me much for multiple reasons. And her mom has been somewhat cold to me. I wanted to talk to her via email and nothing really happened other than a few questions and blam it was over.
-I am getting increasingly pissed off at SunRocket, but I can't do anything to harm my job because that's the only promising thing that would get me and Michelle through to our new home somewhere in Springfield. Argh.
-I've got a ticket that I forgot about and I am sure that I can't make it to court. I need someone to tell me what to do here. I've no clue. Can I still pay? If so, how do I contact a specific county's police station without their number because the genius cop forgot to give it to me.
-My car is crapping out on me and I've no where the money to get it replaced. So I just hope I can swing a tune up this weekend and hope on the same issue that it will last till then because I've no time to get it fixed in the mean time.
And finally, just there are a million things in my head and I've never been good at multitasking, and I'm just freaking out. I'm worried about a million things and sick and fucking tired of being away from the woman I love. I know life is never fair, but this is bullshit. This is one thing that life should be fair and I'd love to take my fist to life's face to repay it's generosity.